WORLDWIDE SHIPPING | INTERNATIONAL SHIPPING – FLAT RATE $85 PER ITEM
All garments on our online store have a production timeline of up to 1- 4 weeks from order date, the garment is then dispatched via International Express Courier. Please note, with an order of multiple items, the completion date will be based off the item with the longest production time frame. Production time frame varies on each garment, all style production time is displayed on each style on product page.
All orders are in Australian Dollars (AUD) and thus processed in AUD. Please allow up to 1-2 business days for your funds to be processed via PayPal and 4-6 business days for bank Transfers.
Orders received on an Australian National Public Holiday will be processed until the following business date. If your order is placed over the weekend or after business hours, it will be processed on the following business day.
Once your order is dispatched, you will receive an email containing your tracking number and a confirmation of your order. Deliveries require a signature on upon acceptance of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have information for you to arrange an alternative delivery time.
International deliveries cannot be delivered to Post Office boxes, except for the UAE, Saudi Arabia and FIJI
When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. GALANNI® will not accept any responsibility for delays caused by customs clearance or any other associated processes.
CUSTOMS & TAXES
GALANNI ® cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer. Please note as all items are Made-To-Order; if you refuse to pay the duties and taxes invoiced at the destination, or Abandon order at customs for any reason resulting to the parcel being redirected back to us / or request to cancel your order whist in production, transit or and customs, all shipping fees and admin charges related to this canceled order will be deducted from order total and a credit note will be issued. ( No refund ).
Please contact your local customs office if you would like to seek more information regarding taxes and duties. To comply with Australia Export Regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.
GALANNI ® will not mark any international orders as ‘Gift’ or ‘Sample’, Due to law Prohibitions.
During Sale and Peak periods, please allow 6-7 business days for your order to be processed before shipping. This may cause delay in your order being received.
International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control. If it is deemed necessary you may be contacted by the courier and/or customs official to provide information and authorisation to import your order. This may include authorisation to act on your behalf and if not provided, you may become responsible for the import of the order. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.
TRACK MY ORDER
Once received, all orders are dispatched between 10:00am and 4:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 4:00pm AEST or outside of AEST business hours will be processed on the next business day.
Once your order has been dispatched an email will be sent with your parcel tracking number and a link which you can click to check the status of your delivery.